服務條款

關於產品資訊和訂單查詢,請聯繫,電話 +852 2405 8071 上午10:00 – 下午17:00 (週一至週五,用餐時間及公眾假日除外)
 

1.0 貨品配送

 


1.1 我們將在給您寄出商品之後從您的信用卡和銀聯卡中收取應付款
項。

1.2 如果所定商品在寄出28天後仍沒到達,您可以要求全額退款或通知我們給您重新發貨。

1.3 如果您提供給我們的郵寄地址不正確,我們保留收取額外郵費的權利。

1.4 查詢詳細郵寄費用列表,請點擊這裡
 

2.0 保固條款:


2.1 EXPANSYS 磐石網於2015年9月22日起提供三個月的保固服務(配件包括電池不提供保修服務),如果顧客於9月22日零時零分之前下訂單,EXPANSYS 將遵循原先購買時網站所註明的保固內容提供服務。

2.2 三個月的基本保固條款如下:

    2.3 如果顧客在收到貨品後,發現有產品品質問題,請與我們聯繫,並於7天內將產品退還給我們,可以全額退款或者更換全新貨品。如果您收到產品並沒有品質問題,而是對產品不滿意,也可在7天內將產品連同銷售單退還給我們,我們可以爲您安排退款(不會退回寄出的運費);請注意,退回的産品必須"沒有開封使用",和"保證包裝完整完好","決不影響第二次銷售",如收到的産品是"包裝有破損"、"配件丟失"的情況,EXPANSYS磐石網保留拒絕退款的權利,或者會由貨款中扣除新台幣1000元或以上作為商品的整新費用。退貨時,請將您收到的所有物品包裝好,退還給我們,包括"產品的說明書","配件"和"完整包裝"等。

    2.4 如果您在收到貨品7天後,三個月內,發現産品需維修,請與我們聯繫,將産品和銷售單一起返回,我們將會爲您安排免費的維修服務,維修服務所產生的運費由 EXPANSYS 磐石網承擔。保固期內請務必保留包裝及配件完整,如收到的産品是"包裝有破損"、"配件丟失"的情況,EXPANSYS磐石網保留拒絕提供保固維修的權利○


    2.5 如果您在收到貨品三個月後,發現產品有需進行維修,請跟我們聯繫,經我們確認後請將産品和銷售單一起返回,EXPANSYS 磐石網將檢查該産品後,告知維修所需的費用,客戶可以選擇接受,支付維修費用;產品若經判斷為不可維修之狀態﹐Expansys有權拒絕維修責任○該過程產生的一切運費和額外費用由客戶承擔。如因商品狀況或原料或其他問題, Expansys 亦保有拒絕維修之權利。

2.6 保固服務包括:
1 軟體故障
2 製造商或硬體問題
3 三個或以上的屏幕壞點/死點

2.7 保固服務不包括:
1. 屏幕破損
2. 產品進水
3. 自行拆機
4. 意外人為損壞或者不當操作錯誤
5. 刷機,越獄或更改原廠設定之變更過產品
6. 由應用軟件引起的損壞或者由安裝的硬體與設備不兼容引起的損壞
7. 未滿三個的屏幕壞點/死點
8. 其他原廠不提供任何相關保固之情況

* 請注意,防水產品損壞之情況若需拆機維修,我們不保證維修過後的防水產品之防水性

2.8 退換貨注意事項
請確保您的設備在寄回之前已回復為原廠設定,且沒有任何個人資料留存,如果返回的產品有被鎖定情形,我們將無法重置及做再度銷售。以上情況,我們保留拒絕更換或退款的權利。

 

2.9 B-Stock 産品保固服務

B-Stock 產品並非全新貨品,不享有任何的保固服務。如您發現產品有缺陷或者與網站上的描述不符,您必須在收到貨品7天內將産品退回。

 

2.10 Expansys 延長保固方案服務 :

Expansys 延長保固方案服務加購條款: 於 Expansys Taiwan 購買「EXPANSYS 延長保固方案 – 手機/平板裝置適用」之訂單﹐享有一年保固。一年內保固詳情條款及限制遵循 Expansys Taiwan 服務條款及細項之 2.0 保固條款之內容﹐惟保修期限延長為12個月○ 購「EXPANSYS 延長保固方案 – 智慧穿戴/影音產品適用」之訂單﹐享有6個月保固。6個月內保固詳情條款及限制遵循 Expansys Taiwan 服務條款及細項之 2.0 保固條款之內容﹐惟保修期限延長為6個月○

 

3.0 隱私說明


3.1 我們十分重視對用戶個人資料的保護。未經您的明確同意,我們不會把您的個人資料出售或出租給第三方供其用於任何商業目的,在您的訂單中的個人資料僅供我們EXPANSYS磐石環球數碼城處理訂單使用。

隱私權是您的重要權利。您提供的信息可以使得我們為您提供更好的服務。



3.2 我們不會隨意給客戶發送電子郵件,發給您的電子郵件是關於訂單狀態或特殊說明,如您需要退訂我們的推廣郵件,可以於每封郵件下方直接點擊退訂。

3.3 我們盡力為客戶提供高質量的服務,我們保留更改服務條款的權利,以便我們為您提供更好的服務。

3.4 如果您有任何問題有關於隱私保護,請聯繫我們info@expansys.com.tw

 

 

 

 

4.0 交易安全性

 


4.1 在我們的交易處理頁面上應用了1024位加密。

4.2 如果您有任何關於交易安全性的問題,請聯繫我們info@expansys.com.tw

4.3 您的個人資料被儲存在我們的系統中/服務器,我們採取了合理的技術手段以及明確的操作規則用以保護您個人信息的安全性。包括各類編碼器,防火牆和加密套接字協議層(Security Socket Layer)。

 

 

 

 

 

5.0 商品定價

 


5.1 產品的定價都在EXPANSYS磐石環球數碼城網站上指明。這類信息將隨時更改且不發任何通知。送貨費用根據您選擇的送貨方式的不同而異。如果發生了意外情況,在確認了您的訂單後,由於供應商提價,稅額變化引起的價格變化,或是由於網站的錯誤等造成產品的價格變化,我們會通過email或電話通知您。

5.2 暫時缺貨或接受預定的商品價格只有一個星期的有效性。如果在商品到貨時價格有所變動,我們會在收取貨款前通知顧客新的產品價格或幫顧客撤銷訂單。

5.3 EXPANSYS Taiwan 網站所有產品均以新台幣計價, EXPANSYS 不會為除商品本身價格之外所衍生的費用,即任何第三方所施加的任何費用及手續費承擔責任。

 

 

 

 

 

6.0 送貨方式

 


6.1 產品在您付款完成,並確認您所提供的個人資料,如信用檢查、身分核對等交易條件正確無誤後,快遞發貨,配送時間約 5-7 個工作日。

6.2 請勿使用郵政信箱作為您的送貨地址,因為該送貨方式需要您的簽收。

6.3 如果訂單中的送貨地址為公司地址,遇雙休日、節假日送貨時間將會順延,我們會在工作日為您送貨;如訂單中的送貨地址為住宅地址,將不受此限制。

6.4 所有商品均從香港出貨,EXPANSYS磐石環球數碼城提供國際形式商業發票(可加註公司抬頭及統一編號)﹐恕不提供台灣制式發票。

6.5 在顧客付清全款之前,任一商品的所有權仍然由EXPANSYS磐石環球數碼城擁有。

 

 

 

 

 

7.0 簡要說明



7.1 我們保留無條件撤銷任何訂單的權利。

7.2 下單後,包裹收件者將為商品進口方,必須恪遵台灣海關所有商品進口相關法令與規定。臺灣海關對於金額超過 NT$ 3,000 的進口包裹將有可能徵收進口關稅/貨物稅/營業稅,消費者需自行負擔此項費用。Expansys沒有辦法預先掌握或控制可能產生的相關費用,消費者需自行與台灣海關聯絡確認相關細節,如果臺灣海關對您的包裹要求徵收稅費,物流公司將會與您聯繫,並要求提供個人相關文件進行報關,包含您的身分證正反面影本﹑個案委任書﹑與NCC自用切結書,並在清關完成交付包裹給您時,向您收取產生的關稅。 若您不願意或無法提供資料,請勿購買。 若您已購買但不願意提供資料協助清關,恕無法辦理退貨退款,同時您須自行負擔海關可能收取的滯納金與未清關罰款。。

7.3 您和EXPANSYS磐石環球數碼城之間的契約將適用各項法律條款,所有的爭端將訴諸於EXPANSYS磐石環球數碼城所在地的法律機構。

If you would like to talk directly to EXPANSYS or would like to place an order over the phone, please call (02) 7725 3634, line is open 9am-6pm Mon-Fri. (Chinese Mandarin / Cantonese & English Speaking)


1.0 Delivery
1.1 Your credit card will not be debited until the day we ship your goods.

1.2 If your goods fail to arrive within 28 days of dispatch, you will have the option of either a full refund or a replacement shipment.

1.3 Where an incorrect address has been given to EXPANSYS with the order we reserve the right to charge for any extra carriage costs incurred.


2.0 Returns
EXPANSYS provides 3-month limited repair warranty for our customers (devices carry 3-month warranty, batteries and other accessories do not carry any warranty) based on the following conditions;

2.1 If the goods are found to be faulty within 7 days customers are entitled for either a full refund or replacement. Any item may be returned for any reason within 7 days from the date of dispatch as long as it remains in a saleable condition. We will refund the price of the item to the customer. To return goods to EXPANSYS please parcel them properly, including all originally provided manuals, accessories and packaging.
If the goods are not in AS NEW condition or missing any packaging or damaged packaging, we reserve the right to refuse refund or a restocking fee of up to 25% will be charged depending on the condition of the returned goods. Delivery costs will not be refunded. To return the goods, please contact our Customer Service to request an RMA and follow the instructions to authorise the return of goods. Please refer to the Returns section below for details.

2.2 If the goods are found to be faulty after 7 days and within 3 months of purchase, the customer can send the faulty goods to our office, together with relevant invoice and EXPANSYS will arrange for repair services at no cost to the customer. Shipping charges shall be borne by the customers.Products should be returned in their original packaging with all documentation, accessories, battery, stylus, cable, headset etc. enclosed in the initial shipment, .If the goods are not in AS NEW condition or missing any packaging or damaged packaging, we reserve the right to refuse repair.

When you return your device, you will need to make sure that it is unlocked and free of security software that might prevent us from being able to access it. If the device is locked or disabled when you return it, we may have to charge you the full cost of the device and/or not process a repair/refund (if applicable).
Note: If you are not able to unlock or deactivate your device, please let us know before returning.
Please be sure that your device is restored to its factory settings without any personal data remaining prior to return. We will not be responsible for any use or disclosure of any data that is on the returned device during the assessment and repair process.

2.3 If the goods are found to be faulty after 3 months and within 1 year of purchase, tthe customer can send the faulty goods to our office, EXPANSYS will arrange for repair services. Customer has to bear the repair costs. EXPANSYS will test the faulty unit and will provide a quote to the customer and if the customer agrees, we will proceed to repair the faulty unit as we see fit. If not, this will be communicated and the device will be returned to the customer, unrepaired. There will be a nominal shipping and handling charge on top of the repair charges. Shipping charges for returning the items shall be borne by the customers if they decide against repair.

2.4 Standard Warranty Coverage:
A. Software malfunction
B. Manufacturer or hardware defects
C. More than three dead pixels

2.5 Standard Warranty Exclusions:
A. Broken screens or LCDs
B. Liquid damage
C. Customer-induced damage (CID) caused by accidents or mishandling of the device
D. Any evidence of tampering, jailbreaking or rooting
E. Damage caused by applications or firm wares which are not compatible with the device
F. Three or fewer dead pixels
* Please note that for returns of water-resistant device, we cannot guarantee continued water-resistance after opening up the device.

2.6 Please be sure that your device is restored to its factory settings without any personal data remaining prior to return. We reserve the right to refuse an exchange or refund if the returned device is locked to a user account that we are not able to reset it for reselling.

3.0 VAT, Import Duty and Other Sales Taxes
3.1 All prices listed on the site exclude VAT unless stated otherwise.

3.2 For all countries outside of the EU, for example USA, Hong Kong or Taiwan - no VAT is charged.

3.3 Many countries charge duty on goods at the point of import, these will normally be collected by the courier used to deliver your goods - this is a charge levied by your government not by EXPANSYS and we have no control over it.

4.0 Privacy
4.1 We do collect the information given at the time of your order. This information is not disclosed to any third party and is collected by EXPANSYS Limited.

4.2 We aim to offer a top quality service at the best price possible, to do this we need to reserve the right to change the above policies at any time.

4.3 All information is collected lawfully and in accordance with the Data Protection Act 1998.

4.4 If you wish to opt out of any postal marketing please email your details to optout@expansys.com

4.5 We can provide a full schedule of all information collected on an individual for a fee of HKD150.00 or USD 20.00, we will require significant proof of identification. In accordance with the Data Protection Act 1998 the information will be provided within 40 days of required level of identification.

4.6 If you have any questions about information privacy at EXPANSYS please contact administrator@expansys.com



5.0 Security
5.1 On order processing pages we use a 1024bit certificate.

5.2 If you have any questions about security at EXPANSYS please contact administrator@expansys.com

5.3 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.



6.0 Pricing
6.1 Whilst we endeavor to ensure the prices on our website are as accurate as possible, we reserve the right to change a price in exceptional circumstances. If a price is corrected due to exceptional circumstances, customers will be informed of the change before payment is processed and offered the opportunity to cancel the order.

6.2 If an order is placed for an item with an erroneous price, and the erroneous price is less than the cost price of the item, we reserve the right to offer to process the order at cost price or the opportunity for the customer to cancel the order.

6.3 Prices on orders for out-of-stock or pre-release items are valid for one week after the order is placed. If the price changes when stock becomes available customers will be informed of the change before payment is processed and offered the opportunity to cancel the order.

6.4 'Title of Goods' supplied remains with EXPANSYS Hong Kong Limited until they are paid for in full.



7.0 Business Customers
7.1 If you are a business or if the goods are used wholly or in part for business purposes, we shall not be liable to you for any business loss including loss of profits, (whether direct or indirect) data, revenue, goodwill, or incidental, or consequential loss that you may suffer as a result of the purchase of goods from us. Any other liability shall be limited to the price paid for the goods. We do not exclude our liability for death or personal injury. You will not export any goods purchased from us in contravention of United States of America export controls.

7.2 If you have a credit account with us payment is due 30 days after the date of our invoice and we may charge interest for late payment calculated daily at 4% above Royal Bank of Scotland base rate both before and after judgment.



8.0 Deal of the Day
8.1 Our Deal of the Day feature is a 'loss leader' promotional tool that we use to make superb offers to end users, it is not intended for trade or corporate customers so we reserve the right to refuse orders for more than 2 units at deal of the day prices from the same customer.



9.0 Mobile Phone Connections (applicable in the UK only)
9.1 You can download Vodafone's full Terms and Conditions here.

9.2 Tariff offers and promotions are only available to the date specified in the product description.

9.3 You can download Terms and Conditions for 3 reduced line rental offers here.

9.4 You can download Terms and Conditions for Vodafone Stop The Clock line rental offers here.

9.5 You can download Terms and Conditions for T-Mobile line rental offers here.

10.0 General
10.1 We reserve the right to decline any order for any reason.

10.2 These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.



The above policies are part of our commitment to high quality service. They do not affect your statutory rights as a consumer.