購物流程:

第一步:選中所要購買的商品,輸入購買數量,點擊加入購物車

第二步:想繼續購物直接點擊瀏覽其他商品,結帳請點上方的購物車

第三步:收銀台界面出現,可以選擇以信用卡或銀聯卡付款

第四步:想增加或減少購買數量,請更改產品的數量,再點擊更新,如不想購買此商品,可以刪除該商品

第五步:商品及數量選擇完畢,請選擇付款方式,有信用卡、Paypal、銀行匯款方式可供選擇。

第六步:填寫並檢查所填資料無誤,點擊提交訂單(訂單確認界面出現,詳細說明訂單處理時間和條件,同時您將收到一封訂單確認郵件)

**您可以在我們的訂單查詢一欄實時查看訂單狀態(包括– 何時寄出,商品庫存情況等等)**

貼心提醒您:
1. 手機及平版電腦運送至台灣,將依正常程序報關,所產生之關稅及相關費用需由消費者負擔。
2. 根據中華民國法律規定,若進口商品總價值超過台幣 $2,000,必須申報商品檢驗,將由物流通知及協助,所產生之額外費用亦由消費者自行承擔。

 

 

聯繫我們:


如有任何問題,請撥打電話+852 2416 6700,或發送電子郵件到客戶服務郵箱info@expansys.com.tw,我們會盡快給您回覆!

 

 

 

 

保固條款:

EXPANSYS 磐石網於2018年9月11日起提供七天內瑕疵免運退貨的保固服務(配件包括電池不提供保修服務),如果顧客於9月11日零時零分之前下訂單,EXPANSYS 將遵循原先購買時網站所註明的保固內容提供服務。
七天內瑕疵免運退貨的保固服務的基本保固條款如下:
如果顧客在收到貨品7天內,發現有產品品質問題,請與我們聯繫,我們將安排物流到府收送,可以全額退款。如果您收到產品並沒有品質問題,而是對產品不滿意,也可在7天內將產品連同銷售單自行寄回退還給我們,我們可以爲您安排退款(不會退回寄出的運費);請注意,退回的産品必須"沒有開封使用",和"保證包裝完整完好","決不影響第二次銷售",如收到的産品是"包裝有破損"、"配件丟失"的情況,EXPANSYS磐石網保留拒絕退款的權利,或者會由貨款中扣除新台幣1000元或以上作為商品的整新費用。退貨時,請將您收到的所有物品包裝好,退還給我們,包括"產品的說明書","配件"和"完整包裝"等。

保固服務包括:
1 軟體故障
2 製造商或硬體問題
3 三個或以上的屏幕壞點/死點

保固服務不包括:
1. 屏幕破損
2. 產品進水
3. 自行拆機
4. 意外人為損壞或者不當操作錯誤
5. 刷機,越獄或更改原廠設定之變更過產品
6. 由應用軟件引起的損壞或者由安裝的硬體與設備不兼容引起的損壞
7. 未滿三個的屏幕壞點/死點
8. 其他原廠不提供任何相關保固之情況
退貨注意事項
請確保您的設備在寄回之前已回復為原廠設定,且沒有任何個人資料留存,如果返回的產品有被鎖定情形,我們將無法重置及做再度銷售。以上情況,我們保留拒絕更換或退款的權利。

 

 

 

 

B-Stock産品保固服務:

B-Stock產品並非全新貨品,不享有任何的保固服務。如您發現產品有缺陷或者與網站上的描述不符,您必須在收到貨品7天內將産品退回。 

 

 

 

 

問題投訴

 


如果您有任何的問題想要投訴,請直接發電子郵件到info@expansys.com.tw或撥打+852 2416 6700

 

此為常見問與答列表 - 如果您的需求不在列表中或想親自討論問題,請致電+852 2416 6700或發送電子郵件至info@expansys.com.tw。

 

 

 

 

Contact sales or customer services
Contact technical support
Track an order
Collect an order
Report a late delivery
Cancel an order
Return faulty or damaged goods
Return unwanted / non-faulty goods
Request a copy invoice
Make a complaint


Contact sales or customer services
To contact sales or customer service, email info@expansys.com or call +852 2416 6700 9am-6pm Mon-Fri.

Contact technical support
Free online technical support is available to all EXPANSYS customers 24/7 - find your product on the site and click "Support Forums", or visit our Support Homepage.

Collect an order
We do not have a showroom, but we welcome customers who wish to collect orders between 9am and 4pm on weekdays. Please call call +852 2416 6700 if you need to confirm an order is ready. Our collection point is 6/F, Edwick Industrial Centre, 4-30 Lei Muk Road, Kwai Chung, N.T. Hong Kong.
香港新界葵涌梨木道4-30號億萬工業中心6樓


Report a late delivery
If you have received a shipping confirmation email and the package has not arrived when you expected, please contact trackorder@expansys.com, or alternatively call +852 2416 6700.

Cancel an order
To cancel your order please send an email quoting your order reference and reason for cancelling to cancelorder@expansys.com, or alternatively call +852 2416 6700 please note that orders can not be cancelled after dispatch.

Warranty and Returns:

 

 

Standard Warranty


EXPANSYS provides a 3 month repair warranty for our customers (accessories including batteries do not carry any warranty). Additionally, customers can opt to purchase an additional one year "Extended Warranty", (3 months basic warranty plus 12 months extended, for a total of 15 months warranty service) for Smart Phones and Tablet PCs at an additional cost.

The terms and conditions for a standard 3 month warranty are as follows:

 

 

  • If the goods are found to be faulty within 14 days, customers are entitled for either a full refund or replacement. Any item may be returned for any reason within 14 days from the date of dispatch. If you want to return the goods which are NON-DEFECTIVE within the 14 days period, please note that the returns should be in AS NEW CONDITION with FULL PACKING and DOCUMENTATION. If the goods are not in AS NEW condition or missing any packaging or damaged packaging, we reserve the right to refuse refund or a restocking fee of up to 25% will be charged depending on the condition of the returned goods. Delivery costs will not be refunded. To return the goods, please parcel them properly, including all originally provided manuals, accessories and packaging.
  • If the goods are found to be faulty after 14 days and within 3 months of purchase, the customer can send the faulty goods to our office, together with relevant invoice and EXPANSYS can arrange for repair services. Post fault investigation and within the specified warranty period, EXPANSYS repair service will be actioned at our discretion (please see Exclusions below), at no cost to the customer. Shipping charges will be borne by EXPANSYS
  • If the goods are found to be faulty after 3 months, the customer can send the faulty goods to our office, EXPANSYS will arrange for repair services. Customer has to bear the repair costs. EXPANSYS will test the faulty unit and will provide a quote to the customer and if the customer agrees, we will proceed to repair the faulty unit as we see fit. If not,  this will be communicated and the device will be returned to the customer, unrepaired. There will be a nominal shipping and handling charge on top of the repair charges. Shipping charges for returning the items shall be borne by the customers if they decide against repair.

Standard Warranty Coverage
Warranty covers the following:
A.     Software malfunction
B.     Manufacturer or hardware defects
C.     More than three dead pixels

Standard Warranty Exclusions:
Warranty does not cover the following:
A.    Broken screens or LCDs
B.    Liquid damage
C.    Damages caused by accidents or mishandling of the device
D.    Damage caused by applications or firmwares which are not compatible with the device
E.    Three or fewer dead pixels

 

 

Extended Warranty:


Customers can opt to purchase an additional one year "Extended Warranty", (3 months basic warranty plus 12 months extended, for a total of 15 months warranty service) for Smart Phones and Tablet PCs at an additional cost. This must be done at the time of order placement.

Post fault investigation and within the specified warranty period, EXPANSYS repair service will be actioned at our discretion (please see exclusions below), at no cost to the customer. Shipping charges will be borne by EXPANSYS

Extended Warranty Coverage:
Extended Warranty covers the following:
A.    Software malfunction
B.    Manufacturer or hardware defects
C.    More than three dead pixels

Extended Warranty Exclusions:
Extended Warranty does not cover the following:
A.    Broken screens or LCDs
B.    Liquid damage
C.    Damages caused by accidents or mishandling of the device
D.    Damage caused by applications or firmwares which are not compatible with the device
E.    Less than 3 dead pixels

 

 

B-Stock Warranty:


B-Stock items are not new and do not carry any warranty. Customers have 7 days from the time of delivery in which to return B-Stock items if they are found to be defective or not matching the description shown on the website.


Request a copy invoice
To request a copy invoice, please email hk-sales@expansys.com .

Make a complaint
If you are unhappy in any way about the service you have received you can complain direct by emailing complaint@expansys.com or call +852 2416 6700.

 

 

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