關於產品資訊和訂單查詢,請聯繫INFO@EXPANSYS.COM.TW,電話 +852 2405 8071 上午10:00 – 下午17:00 (週一至週五,用餐時間及香港/台灣公眾假日除外)
 

1.0 貨品配送


1.1 我們將在給您寄出商品之後從您的信用卡和銀聯卡中收取應付款
項。

1.2 如果所定商品遇包裹丟失情況,在寄出28天後仍沒到達並獲得該物流包裹遺失官方確認函,您可以要求全額退款或通知我們給您重新發貨。

1.3 如果您提供給我們的郵寄地址/收件資訊不正確,我們保留收取額外郵費的權利。

1.4 查詢詳細郵寄費用列表,請點擊這裡

1.5 拒絕收貨 : 如果您拒絕簽收來自 Expansys 的發貨,您仍需支付運費、包裹產生的進口費用或過程中產生的相關手續費和退回 Expansys 香港倉庫所需的費用。該筆費用將從您的貨物退款中扣除。

1.6 可能的延遲 :當國際訂單抵達目的國家/地區,需要辦理報關手續,原預計送達時間可能會有所拖延,實際情況依各國海關流程而定。

1.7 訂單在準備發送階段(出貨前)可以自由取消,但是在申請配送的狀態下,按照海外購物服務的特殊性,不得取消訂單,但可以按照退貨的程序處理。

2.0 保固條款:

2.1 EXPANSYS 磐石網於2018年9月11日起提供七天內瑕疵免運退貨的保固服務(配件包括電池不提供保修服務),如果顧客於9月11日零時零分之前下訂單,EXPANSYS 將遵循原先購買時網站所註明的保固內容提供服務。

2.2 七天內瑕疵免運退貨的保固服務的基本保固條款如下:
    2.3 如果顧客在收到貨品7天內,發現有產品品質問題,請與我們聯繫,我們將安排物流到府收送,可以商品價格全額退款。如果您收到產品並沒有品質問題,而是對產品不滿意,也可在7天內將產品連同銷售單自行寄回退還給我們,我們可以爲您安排退款(不會退回寄出的運費);請注意,退回的産品必須"沒有開封使用",和"保證包裝完整完好","決不影響第二次銷售",如收到的産品是"包裝有破損"、"配件丟失"的情況,EXPANSYS磐石網保留拒絕退款的權利,或者會由貨款中扣除新台幣1000元或以上作為商品的整新費用。退貨時,請將您收到的所有物品包裝好,退還給我們,包括"產品的說明書","配件"和"完整包裝"等。


2.4 保固服務包括:
1 軟體故障
2 製造商或硬體問題
3 三個或以上的屏幕壞點/死點


2.5 保固服務不包括:
1. 屏幕破損
2. 產品進水
3. 自行拆機
4. 意外人為損壞或者不當操作錯誤
5. 刷機,越獄或更改原廠設定之變更過產品
6. 由應用軟件引起的損壞或者由安裝的硬體與設備不兼容引起的損壞
7. 未滿三個的屏幕壞點/死點
8. 其他原廠不提供任何相關保固之情況


2.6 不可退貨產品
請注意,由於其產品性質,某些物品不符合退貨條件。這些包括:
•    數位產品及數位下載軟體
•    已拆封的的盒裝軟件,DVD或CD
•    福袋組合
•    整新品,B-Stock和Open-Box物品
•    任何已經客製化或定制的產品
•    特殊訂單商品,除非與與銷售代表達成協議
•    項目缺少原始序列號,IMEI和/或UPC / EAN代碼
•    產品標題或敘述已標示有瑕疵的產品
•    產品標題或敘述已標示“無法退貨”的產品


2.7 無瑕疵商品(改變主意)退貨:如果您想在7天內退回非瑕疵商品,請注意退貨必須是全新且不影響二次銷售的條件,並附有完整的包裝和文件。 如果貨物未處於新的狀態或丟失任何包裝或包裝破損,我們保留拒絕退款的權利,或根據退回貨物的狀況收取最高可達40%的重新進貨費。 送貨費用不予退還。


2.8 特殊情況(運輸損傷,寄錯物品和收到損壞物品):如果您的商品到達時有缺陷或處於損壞狀態,或者您收到的物品與您訂購的物品不符,請通過電子郵件向客戶服務部門發送您的訂單編號及圖片並簡要清楚說明情況,您將通過電子郵件發送完成退貨或換貨的申請步驟。任何特殊情況損壞,交付差異等索償都應在商品到達交付48小時內提出 - 逾時恕不受理。
產品包裝盒或包裝上的輕微凹痕或損壞並不符合退貨的條件。


2.9 額外退貨信息
請聯繫我們的客戶服務團隊以獲得幫助。
產品應以原始包裝退回,並附上所有發貨時隨箱附上的文件,配件,電池,手寫筆,充電/數據線,耳機…等。
請注意,Expansys必須先測試所有退回的產品,此為必要程序,完成後方可進行退款或更換任何產品。 在原始物品退回倉庫並由我們的退貨部門檢查之前,不能發送更換物品。


2.10 請確保您的設備在寄回之前已回復為原廠設定,且沒有任何個人資料留存,如果返回的產品有被鎖定情形,我們將無法重置及做再度銷售。以上情況,我們保留額外處理費用,拒絕更換或退款的權利。
注意:如果您無法解鎖或重置設備,請在返回之前主動告知我們。在評估和修復過程中,我們不對任何使用或披露退回設備上的任何數據負責。
 

 

3.0 保固相關及產品說明:

3.1 延長保固服務
注意:我們的許多產品均來自國際採購,因此可能無法通過製造商獲得保固支援。 在這種情況下,Expansys將為您提供付費延長保固支援服務。與退貨一樣,某些商品不符合保固服務的條件( 請參考2.0基本保固條款大項)。付費延長保固必須在訂購時購買,並且在您的商品發貨後無法追加。  


Expansys提供的延長保固服務適用品項如下:

  • 全新手機/平板/筆電 : 最多延長為180天保固期
  • 全新穿戴裝置/影音產品: 最多延長為180天保固期

**延長保固服務自發票生成之日起生效。


延長保固服務:有購買延長保固服務之產品,在延長保固服務期內(180天),如果發現貨物有保固範圍內之故障問題,客戶可以與客服聯繫,將問題貨物完整包裝連同相關的發票安排收回 EXPANSYS 香港辦公室進行維修服務。(請參考條款2.3細項)
對於延長保固服務範圍內的保修服務,發票日期起180天內,往返運費將由EXPANSYS承擔。 但如商品經檢測發現並無問題,客戶需承擔來回運費及其運輸產生的相關費用。


3.2延長保固服務包括:
1 軟體故障
2 製造商或硬體問題
3 三個或以上的屏幕壞點/死點

3.3延長保固服務不包括:
1. 屏幕破損
2. 產品進水
3. 自行拆機
4. 意外人為損壞或者不當操作錯誤
5. 刷機,越獄或更改原廠設定之變更過產品
6. 由應用軟件引起的損壞或者由安裝的硬體與設備不兼容引起的損壞
7. 未滿三個的屏幕壞點/死點
8. 其他原廠不提供任何相關保固之情況
當出現上述服務不包括的退貨損壞原因時,將向客戶費用收取檢測手續費和退貨運費。
*請注意,對於防水設備的維修,我們無法保證設備後維修後的防水性能。


3.4延長保固服務的更換和維修:故障後調查並在指定的保修期內,EXPANSYS維修服務將在收到商品後15個工作日內自行決定(請參閱下面的例外情況),客戶無需支付任何費用。如果EXPANSYS在此期限內無法修理該項目,我們將為客戶提供合適的翻新或B-Stock項目。如果我們沒有合適的B-Stock來替換,我們將在與客戶達成協議後提供相同的替代方案。請聯繫我們的客戶服務部門詢問詳情並按照步驟退貨。有關詳細信息,請參閱“退貨”部分。

 

3.5保固服務之外的更換和維修:如果在七天資格期外/延長保固服務到期後發現貨物有故障,或保修服務不涵蓋之損壞,客戶可先與客服聯繫視情況安排付費維修。付費維修客戶必須承擔維修費用以及所有往返運輸及其產生之相關費用。 EXPANSYS將測試故障品項並向客戶提供報價,客戶同意後,將以EXPANSYS合適方式維修故障單元。如不同意,設備不會修復且返回給客戶。產生費用為來回運費及檢測手續費。

 

3.6 產品條件說明
全新產品和設備:新產品是沒有使用過的設備,因此是“全新品”狀態。在產品頁面上我們列為“商品狀況:全新品”。有關“全新品”產品和設備的常見問題列表,請單擊此處

整新商品:整新商品也可稱為“工廠翻新”,“第三方翻新”,“重新認證”,“認證翻新”或“重新包裝”。這些用於描述由製造商或第三方維修中心修復或重新包裝以進行轉售的產品,並恢復到完整的工作狀態。翻新商品將在產品頁面上列為“商品狀況:整新品”。翻新商品配有Expansys 七天內瑕疵品免運費退貨服務。有關“整新品”項目的常見問題列表,請單擊此處

福利品 / 開箱商品:福利品(B-stock)和開箱商品是我們的團隊為了內部營銷目的而打開和使用的商品,或者由於客戶改變心意或更換而退回的商品。 福利品(B-stock)項目的一小部分已經重置軟件或進行了修復/翻新。福利品(B-stock)將在產品頁面上列為“商品狀況: 福利品”。
請注意,整新商品/ 福利品 / 開箱商品均配有 Expansys 七天內瑕疵品無條件免運費退貨服務。不適用於任何延長保固加購。我們不會為無缺陷的B-Stock購買提供退款或更換,因此在您下訂單之前請確保您需要。

有關整新商品/ 福利品 / 開箱商品產品的常見問題列表,請單擊此處


配件(包含保護套/螢幕保護貼/傳輸線/電池...等),包類,背包,服裝和非電子玩具:僅全新狀態且不影響二次銷售情況下適用於七天內瑕疵品無條件免運費退貨服務。
 

4.0 隱私說明:


4.1 我們十分重視對用戶個人資料的保護。未經您的明確同意,我們不會把您的個人資料出售或出租給第三方供其用於任何商業目的,在您的訂單中的個人資料僅供我們EXPANSYS磐石環球數碼城處理訂單使用。

隱私權是您的重要權利。您提供的信息可以使得我們為您提供更好的服務。

4.2 我們不會隨意給客戶發送電子郵件,發給您的電子郵件是關於訂單狀態或特殊說明,如您需要退訂我們的推廣郵件,可以於每封郵件下方直接點擊退訂。

4.3 我們盡力為客戶提供高質量的服務,我們保留更改服務條款的權利,以便我們為您提供更好的服務。

4.4 如果您有任何問題有關於隱私保護,請聯繫我們info@expansys.com.tw

 

5.0 交易安全性


5.1 在我們的交易處理頁面上應用了1024位加密。

5.2 如果您有任何關於交易安全性的問題,請聯繫我們info@expansys.com.tw

5.3 您的個人資料被儲存在我們的系統中/服務器,我們採取了合理的技術手段以及明確的操作規則用以保護您個人信息的安全性。包括各類編碼器,防火牆和加密套接字協議層(Security Socket Layer)。

 

6.0 商品定價


6.1 產品的定價都在EXPANSYS磐石環球數碼城網站上指明。這類信息將隨時更改且不發任何通知。送貨費用根據您選擇的送貨方式的不同而異。如果發生了意外情況,在確認了您的訂單後,由於供應商提價,稅額變化引起的價格變化,或是由於網站的錯誤等造成產品的價格變化,我們會通過email或電話通知您。

6.2 暫時缺貨或接受預定的商品價格只有一個星期的有效性。如果在商品到貨時價格有所變動,我們會在收取貨款前通知顧客新的產品價格或幫顧客撤銷訂單。

6.3 EXPANSYS 不會為除商品本身價格之外所衍生的費用,即任何第三方所施加的任何費用及手續費承擔責任。

 

7.0 送貨方式


7.1 產品在您付款完成,並確認您所提供的個人資料,如信用檢查、身分核對等交易條件正確無誤後,快遞發貨,配送時間約 5-7 個工作日。

7.2 請勿使用郵政信箱作為您的送貨地址,因為該送貨方式需要您的簽收。

7.3 如果訂單中的送貨地址為公司地址,遇雙休日、節假日送貨時間將會順延,我們會在工作日為您送貨;如訂單中的送貨地址為住宅地址,將不受此限制。

7.4 所有商品均從香港出貨,EXPANSYS磐石環球數碼城提供國際形式商業發票(可加註公司抬頭及統一編號)﹐恕不提供台灣制式發票。

7.5 在顧客付清全款之前,任一商品的所有權仍然由EXPANSYS磐石環球數碼城擁有。在顧客付清全款之前,任一商品的所有權仍然由EXPANSYS磐石環球數碼城擁有。

 

8.0 進口問題

8.1 我們尊重台灣政府的規章制度,下單後,包裹收件者將為商品進口方,必須恪遵及負責台灣海關所有商品進口相關法令與規定。臺灣海關對於金額超過 NT$ 2,000 的進口包裹將有可能徵收進口關稅/貨物稅/營業稅及過程中產生的相關手續費,消費者需自行負擔此項費用。Expansys沒有辦法預先掌握或控制可能產生的相關費用,消費者需自行與台灣海關聯絡確認相關細節,如果臺灣海關對您的包裹要求徵收稅費,物流公司將會與您聯繫,並請您提供個人相關文件進行報關,包含您的身分證正反面影本﹑個案委任書﹑與NCC自用切結書,並在清關完成交付包裹給您時,向您收取產生的關稅及過程中產生的相關手續費。 若您不願意或無法提供資料,請勿購買。 若您已購買但不願意提供資料協助清關,恕無法辦理退貨退款,同時您須自行負擔海關可能收取的滯納金/未清關罰款及所有責任。

關於商品進口法規與稅金請以中華民國財政部關務署及商品檢驗局為主,3C商品自用進口許可數量請自行參閱電信法第49條之規定條文。購買商品前,建議至以上網站瞭解相關限制,謝謝您。

8.2 因應台灣關務署最新公告, 為保護民眾個資安全及加快通關速度,自2018年9月20日起針對個人進口將實行快遞貨物收貨人實名認證。已註冊者則無須再次註冊(以手機號碼為依據)。經快遞業者使用簡易申報單向海關申報,用以取代身份證號碼,加速貨物清關,如未按真實身分確實註冊及上傳資料委任申報者,請自行負擔相關責任。

8.3 海關暫扣或沒收的包裹,Expansys概不負責。
 

 

9.0 簡要說明

 

9.1 我們保留無條件撤銷任何訂單的權利。

9.2 您和EXPANSYS磐石環球數碼城之間的契約將適用各項法律條款,所有的爭端將訴諸於EXPANSYS磐石環球數碼城所在地的法律機構。
 



If you would like to talk directly to EXPANSYS or would like to place an order over the phone, please mail to INFO@EXPANSYS.COM.TW, servise is open 9am-6pm Mon-Fri. (Chinese Mandarin / Cantonese & English Speaking)


1.0 Delivery
1.1 Your credit card will not be debited until the day we ship your goods.

1.2 If your goods fail to arrive within 28 days of dispatch, you will have the option of either a full refund or a replacement shipment.

1.3 Where an incorrect address has been given to EXPANSYS with the order we reserve the right to charge for any extra carriage costs incurred.



2.0 Returns
EXPANSYS provides 7 days return limited warranty for our customers (batteries and other accessories do not carry any warranty) based on the following conditions;
 

2.1 If the goods are found to be faulty within 7 days customers are entitled for either a full refund. Any item may be returned for any reason within 7 days from the date of dispatch as long as it remains in a saleable condition. We will refund the price of the item to the customer. To return goods to EXPANSYS please parcel them properly, including all originally provided manuals, accessories and packaging.If the goods are not in AS NEW condition or missing any packaging or damaged packaging, we reserve the right to refuse refund or a restocking fee of up to 25% will be charged depending on the condition of the returned goods. Delivery costs will not be refunded. To return the goods, please contact our Customer Service to request an RMA and follow the instructions to authorise the return of goods. Please refer to the Returns section below for details.


2.2 7-days return limited warranty Coverage:
A. Software malfunction
B. Manufacturer or hardware defects
C. More than three dead pixels

2.3 7-days return limited warranty Exclusions:
A. Broken screens or LCDs
B. Liquid damage
C. Customer-induced damage (CID) caused by accidents or mishandling of the device
D. Any evidence of tampering, jailbreaking or rooting
E. Damage caused by applications or firm wares which are not compatible with the device
F. Three or fewer dead pixels


2.4 Please be sure that your device is restored to its factory settings without any personal data remaining prior to return. We reserve the right to refuse an exchange or refund if the returned device is locked to a user account that we are not able to reset it for reselling.

2.5 Returns and Repairs:

Please note that due to their product nature, some items are ineligible for change of mind returns. These include:

  • Digital Items & Digital Downloads
  • Boxed software, DVDs, or CDs which have been opened
  • Mystery Box bundles
  • Used, B-Stock, and Open-Box items
  • Any products that have been personalised or customised
  • Special order items, unless agreed upon with a sales representative
  • Items missing their original serial number, IMEI, and/or UPC/EAN code
  • Items sold as faulty
  • Any product with a "change-of-mind returns ineligible" disclaimer listed on the web page
  • Please contact our Customer Service team for assistance with RMA.

Products should be returned in their original packaging with all documentation, accessories, battery, stylus, cable, headset etc. enclosed in the initial shipment.

When you return your device, you will need to make sure that it is unlocked and free of security software that might prevent us from being able to access it. If the device is locked or disabled when you return it, we may have to charge you the full cost of the device and/or not process a repair/refund (if applicable).
Note: If you are not able to unlock or deactivate your device, please let us know before returning.

Please be sure that your device is restored to its factory settings without any personal data remaining prior to return. We will not be responsible for any use or disclosure of any data that is on the returned device during the assessment and repair process.

 

3.0 Returns:


3.1 Returns Eligibility
Returns Eligibility: Most items may be returned for any reason within 7 days from the date of dispatch. Some exceptions apply. Eligible items are classified as either Faulty, Non-Faulty (Change-of-Mind), or Damaged On Arrival (DOA) returns.
Faulty Returns: If the goods are found to be faulty within 7 days, customers are entitled for either a full refund or replacement. Expansys will cover round-trip shipping on Faulty returns.
Non-Faulty (Change-of-Mind) Returns: If you want to return the goods which are NON-DEFECTIVE within the 7 days period, please note that the returns should be in AS NEW CONDITION with FULL PACKING and DOCUMENTATION. If the goods are not in AS NEW condition or missing any packaging or damaged packaging, we reserve the right to refuse refund or a restocking fee of up to 40% will be charged depending on the condition of the returned goods. Delivery costs will not be refunded.
Shipping Errors, Wrong Items, & Damaged On Arrival Items: If your goods arrive defective or in a damaged state, or the item you receive does not match what you ordered, please email customer service with your order number and a brief explanation of the situation. Minor denting or damage to the product box or packaging does not qualify for DOA returns. You will be emailed the steps for completing a return or exchange. Claims for damage, delivery discrepancy etc. should be made within 48 hours of delivery - claims will not be accepted after this time.
Accessories: Low-value accessories including (but not limited to) cases, covers, screen protectors, cables, and batteries are entitled only to 7-Day DOA replacement and are not eligible for change-of-mind returns.

3.2 Additional Returns Info
Please contact our Customer Service team for assistance with RMA.
Products should be returned in their original packaging with all documentation, accessories, battery, stylus, cable, headset etc. enclosed in the initial shipment.


Please note that Expansys must test all returned products before we can issue a refund or exchange any products. Replacement items cannot be sent until the original item has been returned to our warehouse and inspected by our returns department. This is necessary so we are able to file claims on defective or damaged goods with the manufacturer or the shipping company and to verify eligibility for return, replacement, or repair.


Personal Information:
When you return your device, you will need to make sure that it is unlocked and free of security software that might prevent us from being able to access it. If the device is locked or disabled when you return it, we may have to charge you the full cost of the device and/or not process a repair/refund (if applicable).


Note: If you are not able to unlock or deactivate your device, please let us know before returning.
Please be sure that your device is restored to its factory settings without any personal data remaining prior to return. We will not be responsible for any use or disclosure of any data that is on the returned device during the assessment and repair process.

 

4.0 Extended Service Plans Support:


Note: Many of our products are sourced internationally, and as such, may not be eligible for warranty support through the manufacturer. In such cases, warranty support will be facilitated by Expansys. As with returns, some items are ineligible for warranty service. For warranty service provided by Expansys, our terms are as follows:

4.1 Extended Service Plans Coverage Period
Extended Service Plans Service Eligibility: Extended Service Plans period takes effect from the date when the shipping invoice is issued. During the standard warranty coverage period (see above), if the goods are found to be faulty, the customer can send the faulty goods to our office, together with relevant invoice and EXPANSYS can arrange for repair services.
Extended Service Plans Service Shipping Costs: For repair services covered by the warranty of the invoice date, round-trip shipping costs will be borne by EXPANSYS. 
Replacements & Repairs Under Warranty Service: Post fault investigation and within the specified warranty period, EXPANSYS repair service will be actioned at our discretion (please see Exclusions below) within 15 working days, at no cost to the customer. If EXPANSYS cannot repair the item within this period we will supply the customer with a suitable refurbished or B-Stock item. If we do not have suitable B-Stock to replace we will source an equal alternative upon agreement with the customer or offer credit for the next purchase. Please contact our Customer Service to request an RMA and follow the instructions to authorise the return of goods. Please refer to the Returns section for more details.
Replacements & Repairs Outside Of Warranty Service: If the goods are found to be faulty after the standard warranty coverage period has expired (see above), or the damage is not covered by the warranty service, the customer can send the faulty goods to our office, EXPANSYS will arrange for repair services. Customer has to bear the repair costs as well as all round-trip shipping expenses. EXPANSYS will test the faulty unit and will provide a quote to the customer and if the customer agrees, we will proceed to repair the faulty unit as we see fit. If not, this will be communicated and the device will be returned to the customer, unrepaired. There will be a nominal shipping and handling charge on top of the repair charges. Shipping charges for returning the items shall be borne by the customers if they decide against repair.

4.2 Extended Service Plans Coverage
Expansys warranty service covers the following:
A. Manufacturing software malfunction
B. Manufacturer or hardware defects
C. More than three dead pixels

4.3 Extended Service Plans Exclusions
Warranty does not cover the following:
A. Any damages unrelated to manufacturing defects.
B. Product malfunction or damage resulting from liquids or moisture.
C. CID (Customer Induced Damage) and NDF (No Defect Found). CID and NDF status will be notified to the customer when RMA inspection process is completed.
D. Software defects. Damage caused by applications or firm wares which are not compatible with the device.
E. Product has been tampered, repaired and/or modified without official permission. Tampering, rooting, modification or removal of the serial number label shall immediately void the applicable warranty.
Inspection and return shipping fee will be charged at the customer expense when the above causes of RMA return damages are present.
* Please note that for returns of water-resistant device, we cannot guarantee continued water-resistance after opening up the device.

4.4  Product Conditions
New Products & Devices: A new product is a device that has not been used before & is thus "brand-new". New products will be listed as "Condition: New" on the product pages. For a list of frequently asked questions about "New" products & devices, please click here.
Refurbished Goods: Refurbished or reconditioned products may also be referred to as "factory refurbished", "3rd party refurbished", "recertified", "factory reconditioned", or "repackaged". These are used to describe products that have been repaired or repackaged for resale, either by the manufacturer or a 3rd-Party repair center and restored to full working order. Refurbished goods will be listed as "Condition: Refurbished/Reconditioned" on the product pages. Refurbished goods come with 7 days return limited warranty. For a list of frequently asked questions about "Refurbished" items, please click here.
B-Stock/Open Box Goods: B-Stock & Open Box goods are goods that have been opened and used by our team for internal marketing purposes, or which have been returned by a customer due to change of mind or replacement. A minor percentage of B-Stock items have had a software reset or been repaired/refurbished. B-Stock goods will be listed as "Condition: B-Stock" on the product pages.

Please note that normal distance selling regulations do not apply to 'not new' products akin to B-Stock items. We offer a 30-day limited warranty for B-Stock goods. If you purchase a B-Stock item, and it turns out to be technically defective, repair services will be offered to buyers within the warranty period. B-Stock Items are ineligible for change-of-mind returns, and we do not provide refund nor replacement for non-defective B-Stock purchases, so please be sure that you want it before you place your order with us.
For a list of frequently asked questions about B-Stock & Open-Box Items, please click here.

Bags, Backpacks, Clothing, & Non-Electronic Toys: These items are covered by our standard 7 day returns policy covering both faulty & change-of-mind returns, but are not eligible for long-term warranty support.
Low Value Accessories: Low-value accessories including (but not limited to) cases, covers, screen protectors, cables, and batteries are entitled only to 7-Day DOA replacement and are not eligible for warranty coverage.
 

5.0 VAT, Import Duty and Other Sales Taxes
5.1 All prices listed on the site exclude VAT unless stated otherwise.

5.2 Many countries charge duty on goods at the point of import, these will normally be collected by the courier used to deliver your goods - this is a charge levied by your government not by EXPANSYS and we have no control over it.

6.0 Privacy
6.1 We do collect the information given at the time of your order. This information is not disclosed to any third party and is collected by EXPANSYS Limited.

6.2 We aim to offer a top quality service at the best price possible, to do this we need to reserve the right to change the above policies at any time.

6.3 All information is collected lawfully and in accordance with the Data Protection Act 1998.

6.4 If you wish to opt out of any postal marketing please email your details to optout@expansys.com

6.5 We can provide a full schedule of all information collected on an individual for a fee of HKD150.00 or USD 20.00, we will require significant proof of identification. In accordance with the Data Protection Act 1998 the information will be provided within 40 days of required level of identification.

6.6 If you have any questions about information privacy at EXPANSYS please contact administrator@expansys.com



7.0 Security
7.1 On order processing pages we use a 1024bit certificate.

7.2 If you have any questions about security at EXPANSYS please contact administrator@expansys.com

77.3 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.



8.0 Pricing
8.1 Whilst we endeavor to ensure the prices on our website are as accurate as possible, we reserve the right to change a price in exceptional circumstances. If a price is corrected due to exceptional circumstances, customers will be informed of the change before payment is processed and offered the opportunity to cancel the order.

8.2 If an order is placed for an item with an erroneous price, and the erroneous price is less than the cost price of the item, we reserve the right to offer to process the order at cost price or the opportunity for the customer to cancel the order.

8.3 Prices on orders for out-of-stock or pre-release items are valid for one week after the order is placed. If the price changes when stock becomes available customers will be informed of the change before payment is processed and offered the opportunity to cancel the order.

8.4 'Title of Goods' supplied remains with EXPANSYS Hong Kong Limited until they are paid for in full.



9.0 Business Customers
9.1 If you are a business or if the goods are used wholly or in part for business purposes, we shall not be liable to you for any business loss including loss of profits, (whether direct or indirect) data, revenue, goodwill, or incidental, or consequential loss that you may suffer as a result of the purchase of goods from us. Any other liability shall be limited to the price paid for the goods. We do not exclude our liability for death or personal injury. You will not export any goods purchased from us in contravention of United States of America export controls.

9.2 If you have a credit account with us payment is due 30 days after the date of our invoice and we may charge interest for late payment calculated daily at 4% above Royal Bank of Scotland base rate both before and after judgment.



10.0 Deal of the Day
10.1 Our Deal of the Day feature is a 'loss leader' promotional tool that we use to make superb offers to end users, it is not intended for trade or corporate customers so we reserve the right to refuse orders for more than 2 units at deal of the day prices from the same customer.



11.0 Mobile Phone Connections (applicable in the UK only)
11.1 You can download Vodafone's full Terms and Conditions here.

11.2 Tariff offers and promotions are only available to the date specified in the product description.

11.3 You can download Terms and Conditions for 3 reduced line rental offers here.

11.4 You can download Terms and Conditions for Vodafone Stop The Clock line rental offers here.

11.5 You can download Terms and Conditions for T-Mobile line rental offers here.

12.0 General
12.1 We reserve the right to decline any order for any reason.

12.2 These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.



The above policies are part of our commitment to high quality service. They do not affect your statutory rights as a consumer.

 

 

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